1. National Debtline – 0808 808 4000 www.nationaldebtline.co.uk Phoneline open until 9pm weekdays and 9.30am – 1pm Saturdays. Website contains factsheets and guidance. Advice covers – debt advice, insolvency, bailiff attendances, court enforcement action related to debts (charging orders, attachment of earning etc.), rent arrears, possession claims for non payment of rent, council tax/utility arrears 2. Shelter – 0808 800 4444 – www.shelter.org.uk Phoneline open 7 days a week. Website contains useful factsheets and guidance. Advice covers – homelessness, evictions (council and private landlords), mortgage repossessions. How to find somewhere else to live. Useful for – anyone needing guidance on…
Litigation and Disputes
Below is our informal guide on how to go about raising your complaint with the organisation you are in dispute with. Unfortunately, complaints can arise in respect of all manner of issues and therefore, there are no definitive rules to fit every situation. As a matter of good practice, we have found that the below steps work well. Step One In order to resolve a dispute, you first need to let the other party know that you are unhappy with the situation you find yourself in. This could be because you are not satisfied with an item you have bought…
Local clients often find themselves badly treated by retailers. Now you might be in line for a better deal. The Office of Fair Trading has published guidelines for retailers. These come with an online tool to be used by retailers to ensure that they are dealing properly with consumers returning or buying goods.
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