Vacancy
Receptionist / Telephonist
Wakefield and Dewsbury Office
We are seeking applications from individuals who are energetic and motivated to join our modern, mixed practice Law Firm.
The successful candidate will work closely with our teams, undertaking reception duties, and a range of legal administration tasks to help ensure things are running smoothly. You will be meeting and greeting clients ensuring they all receive a warm welcome and leave with the best impression of the company.
This is a great opportunity to gain valuable exposure across our business and to spot opportunities to improve ways of working in order to provide our clients with the outstanding service they expect from us.
- Hours : Monday to Friday 9.00 – 5.00 pm with 1 hour lunch (35 hours per week).
- Office : Wakefield, with 1 day a week in our Dewsbury office.
Person Specification
The ideal candidate must have talent, ambition, drive and be pro-active with the ability to think on their feet. If this sounds like you, we would love to hear from you.
Role responsibilities:
- Meeting and greeting clients
- New business development
- General administrative tasks, filing, photocopying, scanning, and organising paperwork.
- Managing a variety of queries from drop in clients.
- Typing legal documents
- Opening, closing and archiving files
- Providing support to Fee Earners when necessary.
- Answer and process our incoming calls, taking accurate and clear messages, passing on to the relevant person in line with our service level agreements.
Essential competencies and skills:
- Excellent client care skills;
- Flexible, committed and with an ability to prioritise and organise work effectively;
- Professional, punctual, confident and self-motivated;
- Exceptional communication skills both oral and written;
- Ability to use initiative;
- Ability to work under pressure;
- A positive and proactive attitude;
- An ability to operate autonomously and/or with minimum supervision;
- Drive and enthusiasm;
- A willingness to learn;
- Strong attention to detail with a methodical and logical approach;
- Common sense;
- Experience and ability to use a telephone / switchboard
- IT literate – we operate a paper-lite system as part of our target to reduce our impact on the environment ;
- Knowledge of case management systems
Preferably you will have at least one year legal receptionist / telephonist experience or equivalent in a professional services industry. It is essential that you have customer service and client handling experience.
Real living wage £12.00 per hour.
How to Apply?
Send your CV to [email protected]
Working at Jordans Solicitors
About Us
A forward thinking organisation with great benefits, find out more about working for Jordans Solicitors here.
