“I would like to extend our personal thanks to your team for all your help and a positive outcome of our case. Your professionalism and empathy throughout provided great support and reassurance to us. We are, as you know, extremely relieved with the outcome and although it does not change our circumstances, it does give us a greater understanding and satisfaction that responsibility has been apportioned at last. ‘A’ is greatly missed but as you know, I wanted to pursue this case for him.”