Privacy Policy

This site (‘Site’) is operated by Jordans Solicitors a partnership authorised and regulated  by the Solicitors Regulatory Authority with number 661398. (“We”) are committed to protecting and respecting your privacy.

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

Jordans Solicitors - Client Privacy Policy

Jordans Solicitors is committed to protecting and respecting your privacy. This Client Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, instruct us, or otherwise use our legal services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Jordans Solicitors is the data controller responsible for your personal data.

Contact Details:
Jordans Solicitors
Unity Hall, Smyth Street, Wakefield, WF1 1EP
Telephone: 0330 300 1103
Email: [email protected]
Website: https://www.jordanssolicitors.co.uk

If you have any questions about this policy or how we use your data, please contact us using the details above.

2. The Personal Data We Collect

Depending on how you interact with us, we may collect and process the following personal data:

Identity Data

• Name
• Date of birth
• Passport or driving licence details
• National Insurance number (where required)

Contact Data

• Postal address
• Email address
• Telephone numbers

Client Matter Data

• Information relevant to your legal matter
• Correspondence
• Court documents
• Financial records
• Evidence and witness statements

Special Category Data

Where necessary for legal work, we may process sensitive data such as:

• Health information
• Criminal offence data
• Racial or ethnic origin
• Religious beliefs
• Trade union membership

We only process this where, lawful and necessary.

Technical Data

When you visit our website:

• IP address
• Browser type
• Device information
• Website usage data
• Cookie data

3. How We Collect Your Data

We collect personal data from:

• You directly
• Contact forms on our website
• Telephone calls and emails
• Identity verification providers
• Credit reference agencies
• Public registers (Companies House, Land Registry, HMRC where relevant)
• Courts, tribunals and third parties involved in your matter
• Other professionals such as barristers, accountants or medical experts

4. How We Use Your Personal Data

We use your personal data to:

• Provide legal advice and representation
• Manage your case or transaction
• Verify your identity
• Carry out anti-money laundering checks
• Communicate with you
• Manage billing and payments
• Meet legal and regulatory obligations
• Improve our website and services
• Defend legal claims
• Recruit staff (where applicable)

5. Lawful Bases for Processing

We process your personal data under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Consent (where required)
• Establishment, exercise or defence of legal claims

6. Who We Share Your Data With

We may share your personal data where necessary with:

• Barristers and expert witnesses
• Courts and tribunals
• Opposing solicitors (where required)
• Mortgage lenders / estate agents (property matters)
• HMRC, Land Registry, Companies House
• Insurers
• IT and cloud service providers
• Accountants / auditors
• Regulators including the Solicitors Regulation Authority (if applicable)

All third parties are required to respect the security of your data.

7. International Transfers

Some of our IT providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, including approved contractual protections.

8. How Long We Keep Your Data

We retain personal data only as long as necessary for legal, regulatory and business purposes.

Typical file retention periods are:

• Client files: usually 7 years after matter closure
• Conveyancing files: maybe longer where required
• Wills / probate matters: longer retention may apply
• AML records: as required by law
• Recruitment data: usually up to 12 months unless agreed otherwise

Retention periods may vary depending on the matter type.

9. Security

We use appropriate technical and organisational measures to protect personal data, including:

• Secure IT systems
• Restricted access controls
• Password protection
• Encryption where appropriate
• Staff confidentiality obligations

10. Your Rights

You have rights under data protection law including:

• Right of access
• Right to rectification
• Right to erasure (where applicable)
• Right to restrict processing
• Right to object
• Right to data portability
• Rights relating to automated decision-making

To exercise your rights, contact us using the details above.

11. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse traffic.

You can control cookies through your browser settings. Where required, we will request consent through our cookie banner.

A separate Cookie Policy may also apply.

12. Marketing

We may contact you about legal services where permitted by law. You can opt out of marketing communications at any time by contacting us or using unsubscribe links.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on our website.

15. Contact Us

Please contact us by post, email or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Jordans Solicitors
Unity Hall
Smyth Street
Wakefield
WF1 1EP
[email protected]
01924 387110 or 0330 300 1103

Jordans Solicitors (Yorkshire) Limited is authorised and regulated by the Solicitors Regulation Authority.

Registered Number: 12118004.
VAT Number: 370888459.